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These terms set out the rules that apply when you open and use a qq1q account. Access to the platform depends on your local law and eligible region, so read this page before you start.
By creating or logging in to your qq1q account, you confirm that you have read and accepted these terms. They form the agreement between you and the platform for every action you take — placing a wager, moving funds through bKash, Upay or Bank Transfer, browsing game lobbies or contacting support. We update these terms when our services or obligations change. The updated version takes effect from the date it is published on this page, and continued use of your account after that date means you accept the revised terms. If you do not agree with a change, you should stop using the account and contact support to close it. Eligibility to hold an account depends on your location and local law; we do not extend service to regions where doing so would be unlawful. These terms are written in English; where a translation is offered for convenience, the English version controls in any dispute. All account activity — including deposits via bKash or Upay, balance transfers, and game-round records — is subject to these terms in full.
These terms apply specifically to your qq1q account and the services accessible through it. Understanding the boundaries keeps you clear on where this policy starts and ends, and which areas fall under separate rules or outside our control entirely.
All login sessions, device-based access and password or credential actions on your qq1q account fall inside these terms. You are responsible for keeping your login details secure and for any activity that happens under your account.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are covered here. Transaction limits, verification requirements and the steps shown in your account wallet are part of these terms. We do not set mobile wallet provider rules.
Game rooms, betting markets, promotional notices and all content served on qq1q pages are subject to these terms. Content availability may vary by region. We reserve the right to adjust or remove content without prior notice.
External services — including mobile wallet providers, game studios and any linked site — operate under their own separate terms. We are not responsible for their policies, data handling or service availability. Follow their terms independently.
These terms are not one-sided. You have clear, practical actions you can take at any time regarding your account data, transaction history and personal details. Your account dashboard shows a record of completed transactions, including bKash and Upay movements and game-round results. If any detail in your profile is wrong — your name, contact number or linked wallet — you can correct it through the account settings page; some changes may require identity verification as shown in the verification section of your account. If you believe a charge, transaction or restriction has been applied in error, you can raise a query directly with support using the contact routes listed on this page. We will review the account record and respond through the same channel you used. Requesting account closure is also your right; submit this through support and we will process it in line with the steps shown in your account. Throughout all of this, the English version of these terms remains the reference document.
Your full transaction history — deposits, withdrawals and game rounds — is available inside your signed-in account area. Check the transaction log to confirm any bKash, Upay or Bank Transfer activity.
Update your registered mobile number, linked wallet or personal details through account settings. Where identity verification is required, follow the steps shown in the verification section of your account.
If a transaction, restriction or account decision does not look right to you, contact support. We will check the account record against these terms and respond through the channel you used to reach us.
You may ask us to close your account at any time. Submit the request via support. We process closure requests according to the steps outlined in the account policy section and clear any outstanding balance first.
If any part of these terms raises a question or you need to take an account action covered here, use one of the contact routes below. We only list routes that are visibly available on the site. We do not publish response-time commitments on this page; the support team will respond through the same channel you use.
Open the chat window from any page on the site while you are signed in. Use this for questions about your account terms, a specific transaction or an account-level restriction you want reviewed.
Send your terms or account question to the support email address shown in the Contact section of the site. Include your registered account number and a clear description of the issue so we can check the right record.
The Help section inside your signed-in account contains policy references, transaction dispute steps and account-action forms. Start here for most terms-related questions before contacting the support team directly.
We apply these practices to every qq1q account. The details below explain how we manage the information connected to your account, how we keep it secure, and how you can act if something needs to change.
Account data — including your registered details, transaction records and session history — is stored and processed to operate your account and comply with applicable requirements. We do not share your data with unrelated third parties. Our privacy policy contains the full data-handling breakdown.
We use cookies to maintain your login session, remember your language preference and measure how pages are used. You can manage cookie preferences through your browser settings. Disabling session cookies may affect how your account functions on mobile.
You are responsible for all activity under your account credentials. If you suspect your login details have been compromised, change your password immediately using the account settings page and notify support. Do not share your password with anyone.
When these terms change, we publish the updated version on this page. To request a correction to your account data or to ask about a specific policy clause, contact support through live chat or the support email shown on the Contact page.
These questions cover the things most often raised about account terms, eligibility and what to do when something needs checking or changing.
Yes. Opening or continuing to use a qq1q account means you have accepted these terms. If you do not accept them, do not use the account. You can contact support to request closure if you no longer agree with any part of the current terms.
We publish the updated terms on this page with the effective date shown. Continuing to use your account after that date means you accept the revised version. If you disagree with a change, stop using the account and contact support before the update date.
Account eligibility depends on your location and local law. Access is available only in eligible regions. We do not extend the service to regions where it would be unlawful. Check the eligibility section of the account registration page for the current access criteria.
Open the transaction log in your signed-in account, find the relevant entry and use the dispute or query option shown there. If it is not visible, contact support by live chat or email with your account number and the transaction reference. We will check the record against these terms.
Yes. Contact support through the email address listed on the Contact page and include your registered account number. We will respond through the same channel with the account data we hold, in line with the data-handling section of our privacy policy.
Where a clause in these terms conflicts with applicable local law, the law takes precedence for users in that region. The remaining clauses continue to apply. If you are unsure whether the service is available where you are, check the eligibility section or contact support.